Freshdesk help center and forum are such tools that work for you at all times - 24/7. Yet, there is no point in having the portal if no one or just a little number of people are aware of it. Traffic is the fuel that will make the self-service machine work to your advantage.
Freshdesk support portal should look professional and in line with your brand. It lets you form a foundation for the right impression of your brand on new customers and retain loyalty. Here are some simple ways of making your help center look smarter.
Live chat support provides great advantages to your clients as it lets them communicate with a real person immediately. It gives them another reason to stay and contact you without leaving disappointed. Look at five tips on how to provide effective chat support with Freshdesk.
Inability to interact with people face-to-face makes it even more challenging to provide superb customer service online. Freshdesk support portal can take care of all significant areas of the workflow and lessen the workload for your staff.
Freshdesk branding plays an important role in the user experience. Try treating the customer portal as your clients’ SOS button, considering that people go there when they need help. These moments can be characterized by a high level of confusion and it's important to smoothen experience of your customers.
The Freshdesk portal provides your users with a 24/7 self-service support possibility wrapped into an intuitively clear interface. It follows the modern trends and stays ahead in the market to offer everything that your customers may need.
Tons of tickets, infinite numbers of lost communications and messy files are the everyday challenges of online businesses. Freshdesk can quickly transform your customer service and lift it to a new level of support.
Why does a quality Freshdesk and Freshservice theme matter so much? Many people base their trust to companies on the first impression. Studies have proved more than 95% of users leave the site if they don’t feel like trusting it from first glance. So what to choose: a free or paid theme?
More than 150,000 companies trust Freshdesk. It's one of the market leaders that provides excellent helpdesk and support services. Freshdesk offers many channels and premium features that help you provide better customer experience.
Knowledge bases and FAQ are the first aid for customers and users of your website as soon as they have a doubt, question or an issue. Let’s compare the latter with Freshdesk and Freshservice knowledge base.
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In the meantime, you may look at the examples of Freshdesk support portals we customized.